Stampin' Up! Weekly Updates

Stampin' Up! keeps their world wide demonstrators informed of important topics on a weekly basis.  I thought you would be interested in yesterday's Weekly Update.....

 

Counterfeit Stampin’ Up! Products Q&A 

As some of you may be aware, an e-commerce site called AliExpress has been selling counterfeit Stampin’ Up! products on their website. We want to say thank you to those of you who have reached out to us about this issue and give you a brief overview of the situation—and what we’re doing to resolve this ongoing problem.

Q: What is Stampin’ Up! doing to actively address this issue?

A: The compliance team in Demonstrator Support searches for counterfeit products on AliExpress and other similar sites (e.g., Ebay, Amazon, Etsy, etc.) on a daily basis. They are also researching counterfeit products reported by demonstrators to each of our Demonstrator Support offices.

Q: Why does this seem so difficult to fix?

A: Taking action against counterfeit Stampin’ Up! products is complicated and time-consuming. One of the biggest problems we face in addressing this issue is that once a counterfeit item has been removed, a listing for that same counterfeit item often appears with another store—or the same seller using a different name.

Q: Is the situation improving?

A: Yes! One positive aspect of this complicated process is that once we’ve gone through the reporting procedure with these sites for a product, the process for removing additional listings for that product is faster. We continue to learn from this challenge and explore our options for addressing these problems.

Q: Is there any information we should be sharing with our customers about counterfeit Stampin’ Up! products?

A: Yes. Make sure your customers know that counterfeit Stampin’ Up! products are low-quality and not up to our standards. Unfortunately, copyright infringement is rampant overseas, and the most effective way to stop it is for your customers to stop purchasing these second-rate, counterfeit products.

Thank you for your patience, understanding, and assistance as we work to resolve this ongoing issue. We’ll keep you updated if there are any new developments.