Not all Stampin' Up! boxes with our orders arrive at the Cat/Art Studio in one piece. This doesn't happen very often but when it does I hold my breath as I unload the box and carefully inspect all the contents. I also check off the order list to be absolutely sure that everything that you ordered is inside that box ~ no matter how big the 'hole in the side'!!!! Like I said this rarely happens and, in this case today, everything ordered was still in the box!!! Thank heavens!